Delete your DriveHub account & data

Last updated: October 22, 2026 · DriveHub, by Cartehub eCommerce Ltd.

This page explains how to delete your DriveHub account (the account you create with an email address and password in the DriveHub app on iPhone or Android, or at drivehubautos.com) and the data linked to it.

Fastest: delete it inside the app

iPhone: Settings → Account (your email) → Delete Account.
Android: Menu → Account → Delete Account.
Confirm with your account password. The account and its server-side data are deleted straight away.

Or request deletion by email

Email drivehubautos@drivehubautos.com from the email address you used to sign up, with the subject Delete my DriveHub account. (If you can't use that address, send the request from the app: Settings → Help & Support → Feedback, and include the email address on the account.)
We reply to confirm it's you.
We delete the account and the data listed below within 30 days of confirming your request, and tell you when it's done.

What is deleted

Your account: email address, name (if you gave one), and sign-in credentials.
Vehicles mirrored to your account (nickname, make, model, year, vehicle type) and the list of devices signed in to it.
Subscription and purchase status linked to the account.
Any feedback or support messages that identify you, on request.
Emergency contacts you added for automatic alerts (their phone number, the label you gave them and your display name) are removed from our server when you delete the contact in the app (Emergency screen, then delete the contact). On request, we remove them by email.

What is kept, and for how long

Records we're legally required to keep, such as proof of a purchase, for the period the law requires.
Anonymous, aggregated usage and crash statistics from Firebase, which can't be tied back to you.
Backups are overwritten within 30 days of the deletion.
Emergency alerts: short technical logs (your device id, counts and times, never the message text) for up to 90 days to prevent abuse, and, for a contact who declined or replied STOP, an irreversible fingerprint of their number for 90 days so we do not text them again. An invitation nobody answers expires after 30 days and the number is removed.

Data that is only on your phone

Trips, diagnostic readings, Car Health reports, maintenance records, and dashcam footage are stored on your device (and, on iPhone, in your own iCloud account). We don't hold them on our servers. Emergency contacts are also on your device; see the note above for the copy held on our server when automatic alerts are on. Delete them by clearing them in the app or by uninstalling DriveHub. iCloud data is managed in your iPhone's Settings → [your name] → iCloud.

Delete some data without deleting the account

You can remove individual trips, vehicles and reports inside the app at any time. To ask us to remove only certain data held on our servers, use the same email address above and say which data.